A Single Hub for Smart Customer Relations, Support, and Growth Operations

GRM (Secure Code Relationship Management) is a modern CRM and customer engagement platform that gathers companies’ customer relations, sales opportunities, campaigns, support requests, and feedback under a single ecosystem.
Working with a web customer portal, admin panel, mobile application, and content management system (CMS), GRM aims to standardize repetitive processes, increase team efficiency, and improve the end-to-end customer experience for all B2C and B2B-focused companies.

Modernizing Complex Systems?

From day one, we establish development environments that provide enterprise scalability, compliance-focused security, and built-in control.

GRM – Secure Code CRM Platform

The goal was to centralize customer requests (web, mobile, email, WhatsApp/messaging, etc.) from different channels for enterprise teams; to make processes traceable and provide operational visibility. With GRM, sales, support, and operations teams work on the same customer record; ticket/boost flows become measurable processes, and management gains a clear picture with real-time performance dashboards.

  • Single Customer Record (360° Profile)

  • Ticket & Operation Flows

  • Reporting and Performance Dashboards

GRM’s Value Proposition

  • Scope: CRM core + support/ticket + campaign/boost management

  • Platforms: Web customer portal, Admin panel, iOS/Android mobile application

  • Approach: Modular architecture, API-based integration-ready structure

  • Goal: Process standardization, team efficiency, and measurable operations

Core Modules

01

Customer 360 (CRM Core)

  • Single and rich customer profile (contact, segment/tier, related parties)

  • All interaction history: tickets, campaigns/boosts, notes

  • Fast action with advanced filtering and segmentation

02

Ticket & Support Management

  • Opening and tracking tickets via web/mobile

  • Status flows, category, priority, and SLA targets

  • Two-way messaging + internal hidden notes

  • Team assignment and operational tracking (escalation roadmap)

03

Feedback & Survey (NPS/CSAT)

  • Structured feedback tickets

  • Category-based collection and analysis (product, campaign, support, etc.)

  • NPS/CSAT and automatic survey triggering (roadmap)

  • Processing and reporting of results to customer profile

04

Campaign and “Boost” Management

  • Boost definitions (rule, segment, duration, terms of use)

  • Assigning rights to customers and application flow

  • Approval/rejection/completion processes traceable with ticket logic

  • Usage history and campaign performance measurement

05

Web Customer Portal

  • Secure login & role-based access

  • Dashboard: ticket, campaign/boost, and notification summaries

  • Self-service: open tickets, view past requests

  • FAQ / “How to use” content (managed with CMS)

06

Mobile Application (iOS & Android)

  • Fast access with modern navigation (tab/drawer)

  • Segment-based personalization

  • Ticket & feedback processes + notification experience

  • Dynamic onboarding / guide content (CMS)

07

Management and Operations Panel

  • Role & authorization management (admin, representative, read-only, etc.)

  • Ticket/feedback workspace: filtering, listing, detail flows

  • Boost management and operational control screens

  • Reporting and performance dashboards

08

CMS & Integration

  • Centralized content management with Headless CMS

  • REST APIs with Swagger documentation

  • Token-based authorization and integration-ready structure

  • Scheduled tasks (scheduler), logging, and monitoring approach

09

Roadmap

  • Sales pipeline & opportunity management

  • Workflow automation and rule-based engine

  • NPS/CSAT templates and deep third-party integrations

Centralized Operations with GRM

Customer 360 profile, ticket & support flows, campaign/boost management, and multi-channel communication needs are combined on a single platform. It offers a measurable, traceable, and scalable structure.

Single Customer Record (360°)

All interactions, tickets, and campaign history are gathered in a single profile.

Ticket & Support Operation

End-to-end tracking with SLA, status flows, team assignment, and messaging.

Boost & Campaign Management

Right definition, application, and approval processes are traceable; performance is measurable.

Secure and Integrated

Token-based access, role/permission management, and API-ready architecture for integration.

We Repair, Transform, and Rapidly Develop Your Software.

Tell us where your system needs help; we’ll show you how to move forward with clarity and speed. We are your engineering partner from architecture to launch.

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