Web m\u00fc\u015fteri portal\u0131, y\u00f6netim paneli, mobil uygulama ve i\u00e7erik y\u00f6netim sistemi (CMS) ile birlikte \u00e7al\u0131\u015fan GRM; hem B2C hem B2B odakl\u0131 t\u00fcm firmalar i\u00e7in tekrar eden s\u00fcre\u00e7leri standartla\u015ft\u0131rmay\u0131, ekip verimlili\u011fini art\u0131rmay\u0131 ve m\u00fc\u015fteri deneyimini u\u00e7tan uca iyile\u015ftirmeyi hedefler.<\/article>\n<\/div><\/div><\/div><\/div><\/div><\/div>
Karma\u015f\u0131k Sistemleri Modernize Etmek mi?<\/strong><\/p>\n<\/div><\/div><\/div> \u0130lk g\u00fcnden itibaren kurumsal \u00f6l\u00e7eklenebilirlik, uyumluluk odakl\u0131 g\u00fcvenlik ve yerle\u015fik kontrol sa\u011flayan geli\u015ftirme ortamlar\u0131 kuruyoruz.<\/p>\n<\/div> Kurumsal ekipler i\u00e7in farkl\u0131 kanallardan gelen m\u00fc\u015fteri taleplerini (web, mobil, e-posta, WhatsApp\/mesajla\u015fma vb.) tek merkezde toplamak; s\u00fcre\u00e7leri izlenebilir hale getirmek ve operasyonel g\u00f6r\u00fcn\u00fcrl\u00fck sa\u011flamak hedeflendi. GRM ile sat\u0131\u015f, destek ve operasyon ekipleri ayn\u0131 m\u00fc\u015fteri kayd\u0131 \u00fczerinden \u00e7al\u0131\u015f\u0131r; ticket\/boost ak\u0131\u015flar\u0131 \u00f6l\u00e7\u00fclebilir s\u00fcre\u00e7lere d\u00f6n\u00fc\u015f\u00fcr ve y\u00f6netim, ger\u00e7ek zamanl\u0131 performans panelleriyle net bir tablo elde eder.<\/p>\n<\/div> Ticket & Operasyon Ak\u0131\u015flar\u0131<\/p>\n<\/div><\/li> Raporlama ve Performans Panelleri<\/p>\n<\/div><\/li><\/ul><\/div><\/div> Kapsam<\/strong>: CRM \u00e7ekirde\u011fi + destek\/ticket + kampanya\/boost y\u00f6netimi<\/p>\n<\/div><\/li> Platformlar<\/strong>: Web m\u00fc\u015fteri portal\u0131, Admin panel, iOS\/Android mobil uygulama<\/p>\n<\/div><\/li> Yakla\u015f\u0131m<\/strong>: Mod\u00fcler mimari, API tabanl\u0131 entegrasyona haz\u0131r yap\u0131<\/p>\n<\/div><\/li> Hedef<\/strong>: S\u00fcre\u00e7leri standartla\u015ft\u0131rma, ekip verimlili\u011fi ve \u00f6l\u00e7\u00fclebilir operasyon<\/p>\n<\/div><\/li><\/ul><\/div><\/div><\/div><\/div> Tek ve zengin m\u00fc\u015fteri profili (ileti\u015fim, segment\/katman, ili\u015fkililer)<\/p>\n<\/li>\n T\u00fcm etkile\u015fim ge\u00e7mi\u015fi: ticket\u2019lar, kampanyalar\/boost\u2019lar, notlar<\/p>\n<\/li>\n Geli\u015fmi\u015f filtreleme ve segmentasyon ile h\u0131zl\u0131 aksiyon<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div> Web\/mobil \u00fczerinden ticket a\u00e7ma ve takip<\/p>\n<\/li>\n Durum ak\u0131\u015flar\u0131, kategori, \u00f6ncelik ve SLA hedefleri<\/p>\n<\/li>\n \u00c7ift y\u00f6nl\u00fc mesajla\u015fma + ekip i\u00e7i g\u00f6r\u00fcnmeyen notlar<\/p>\n<\/li>\n Ekip atamas\u0131 ve operasyonel takip (escalation roadmap)<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div> Yap\u0131land\u0131r\u0131lm\u0131\u015f geri bildirim ticket\u2019lar\u0131<\/p>\n<\/li>\n Kategori bazl\u0131 toplama ve analiz (\u00fcr\u00fcn, kampanya, destek vb.)<\/p>\n<\/li>\n NPS\/CSAT ve otomatik anket tetikleme (roadmap)<\/p>\n<\/li>\n Sonu\u00e7lar\u0131n m\u00fc\u015fteri profiline i\u015flenmesi ve raporlanmas\u0131<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div> Boost tan\u0131mlar\u0131 (kural, segment, s\u00fcre, kullan\u0131m ko\u015fullar\u0131)<\/p>\n<\/li>\n M\u00fc\u015fteriye hak atama ve ba\u015fvuru ak\u0131\u015f\u0131<\/p>\n<\/li>\n Onay\/red\/tamamlama s\u00fcre\u00e7leri ticket mant\u0131\u011f\u0131yla izlenebilir<\/p>\n<\/li>\n Kullan\u0131m ge\u00e7mi\u015fi ve kampanya performans \u00f6l\u00e7\u00fcm\u00fc<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div> G\u00fcvenli giri\u015f & rol bazl\u0131 eri\u015fim<\/p>\n<\/li>\n Dashboard: ticket, kampanya\/boost ve bildirim \u00f6zetleri<\/p>\n<\/li>\n Self-servis: ticket a\u00e7ma, ge\u00e7mi\u015f talepleri g\u00f6r\u00fcnt\u00fcleme<\/p>\n<\/li>\n SSS \/ \u201cHow to use\u201d i\u00e7erikleri (CMS ile y\u00f6netim)<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div> Modern gezinme (sekme\/drawer) ile h\u0131zl\u0131 eri\u015fim<\/p>\n<\/li>\n Segment bazl\u0131 ki\u015fiselle\u015ftirme<\/p>\n<\/li>\n Ticket & feedback s\u00fcre\u00e7leri + bildirim deneyimi<\/p>\n<\/li>\n Dinamik onboarding \/ rehber i\u00e7erikleri (CMS)<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div> Rol & yetki y\u00f6netimi (admin, temsilci, yaln\u0131z okuma vb.)<\/p>\n<\/li>\n Ticket\/feedback workspace: filtreleme, listeleme, detay ak\u0131\u015flar\u0131<\/p>\n<\/li>\n Boost y\u00f6netimi ve operasyonel kontrol ekranlar\u0131<\/p>\n<\/li>\n Raporlama ve performans panelleri<\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div>GRM \u2013 G\u00fcvenli Kod CRM Platformu<\/h1><\/div><\/div><\/div>
![](\"https:\/\/yaftdigital.com\/wp-content\/uploads\/2026\/01\/grm.webp\" "\\"grm\\"")
<\/span><\/div><\/div><\/div>Temel Mod\u00fcller<\/h1><\/div><\/div><\/div>
01<\/h3><\/div><\/i>
M\u00fc\u015fteri 360 (CRM \u00c7ekirde\u011fi)<\/h3><\/div>
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02<\/h3><\/div><\/i>
Ticket & Destek Y\u00f6netimi<\/h3><\/div>
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03<\/h3><\/div><\/i>
Geri Bildirim & Anket (NPS\/CSAT)<\/h3><\/div>
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04<\/h3><\/div><\/i>
Kampanya ve \u201cBoost\u201d Y\u00f6netimi<\/h3><\/div>
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05<\/h3><\/div><\/i>
Web M\u00fc\u015fteri Portal\u0131<\/h3><\/div>
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06<\/h3><\/div><\/i>
Mobil Uygulama (iOS & Android)<\/h3><\/div>
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07<\/h3><\/div><\/i>
Y\u00f6netim ve Operasyon Paneli<\/h3><\/div>
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